Refund policy

Refund policy

WarmWhisper is operated by Mathis Global LLC.

30-day returns

You can return an item within 30 days of the day you receive it. To be eligible, the item must be unworn, unused and in the condition you received it, with its original packaging.

How to start a return

Email us at granturinio@gmail.com with your order number and the item you want to return. We will reply with return instructions and the address to send it to. Please do not send items back without contacting us first.

Return shipping

You are responsible for the cost of return shipping, unless the item arrived damaged, defective or was not what you ordered. We recommend using a tracked shipping service.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us at granturinio@gmail.com with your order number and a photo so we can make it right.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method. Your bank or card issuer may take additional time to post the refund.

Exchanges

To exchange an item for a different size or color, return the original item and place a new order for the one you want.

Contact

Questions about returns: granturinio@gmail.com